FAQs
Can I submit an offer for an item?
Yes, you certainly can – we invite offers on a selection of our items and you will see that option available on the product page for those. If you would like to make an offer on an item which doesn’t have this option displayed, please contact us with your bid or offer and we will review it as soon as we are able to.
How much will postage cost for my item(s)?
Our shopping cart will calculate postage costs based on the number of items and the size of parcel(s) required. We quote a cost at checkout at the rate for Royal Mail Standard service plus a nominal charge to cover packing costs, but if your items can be posted more cheaply or combined at a lower rate than this, we will refund you the difference. If you’re not sure or wish to gain a specific postage quote please contact us.
Is local collection available?
Yes, local collection can be arranged prior to purchase. Please contact us to enquire about the options which we can provide.
Do you ship outside of the UK?
Yes, this is something we can arrange. Please contact us to ask for a quote for shipping a specific product to your country.
Do you offer refunds?
We can’t refund on the basis of condition, due to the nature of the items that we sell. We will, however, be happy to return your money if an item fails to function if we have described it as working or it turns out to be incomplete if we have described it as complete. We think that’s fair and reasonable, and we hope you agree. Above all, we want our customers to be happy with their purchases, so please get in touch with us if you have concerns.
Do you offer trade-to-trade sales or trade discounts?
Yes, we welcome trade-to-trade sales and are keen to build relationships with other dealers. We offer a trade discount which varies depending on the product(s) you are interested in. Please contact us before purchasing to discuss options and to arrange a discount.
I have an antique or vintage or obscure item, would you be interested in it?
Possibly so, yes! Please first visit our page which details the kinds of items we are looking for and then contact us. We will evaluate them, and, if we are interested, offer you the best price for them that we can.
What if I have other questions?
Please contact us and we will do our utmost to assist.
